How and why humans trust: A meta-analysis and elaborated model.

Trust exerts an impact on essentially all forms of social relationships. It affects individuals in deciding whether and how they will or will not interact with other people. Equally, trust also influences the stance of entire nations in their mutual dealings. In consequence, understanding the factors that influence the decision to trust, or not to trust, is crucial to the full spectrum of social dealings. Here, we report the most comprehensive extant meta-analysis of experimental findings relating to such human-to-human trust. Our analysis provides a quantitative evaluation of the factors that influence interpersonal trust, the initial propensity to trust, as well as an assessment of the general trusting of others. Over 2,000 relevant studies were initially identified for potential inclusion in the meta-analysis. Of these, (n = 338) passed all screening criteria and provided therefrom a total of (n = 2,185) effect sizes for analysis. The identified dependent variables were trustworthiness, propensity to trust, general trust, and the trust that supervisors and subordinates express in each other. Correlational results demonstrated that a large range of trustor, trustee, and shared, contextual factors impact each of trustworthiness, the propensity to trust, and trust within working relationships. The emphasis in the present work on contextual factors being one of several trust dimensions herein originated. Experimental results established that the reputation of the trustee and the shared closeness of trustor and trustee were the most predictive factors of trustworthiness outcome. From these collective findings, we propose an elaborated, overarching descriptive theory of trust in which special note is taken of the theory's application to the growing human need to trust in non-human entities. The latter include diverse forms of automation, robots, artificially intelligent entities, as well as specific implementations such as driverless vehicles to name but a few. Future directions as to the momentary dynamics of trust development, its sustenance and its dissipation are also evaluated.

'I need a break': the effect of choice of rest break duration on vigilance.

Vigilance is the ability to sustain attention for an extended period of time and to respond to infrequently occurring critical signals. One of the most replicable findings within the vigilance literature is the performance decrement; the decline in performance as time on task increases. In an effort to attenuate the decrement, and decrease the workload and stress associated with vigilance, the present study investigated the role of choice of rest break duration on vigilance performance, perceived workload, and stress. Participants were assigned to one of three conditions: (1) choice condition, (2) no-choice condition (yoked-control), and (3) a no-break control condition. Participants completed a sensory vigilance task and common measures of workload and stress. A vigilance decrement was observed in all conditions. Participants in the choice condition exhibited more conservative responses and fewer false alarms than the no-choice condition. Across all conditions, task engagement and worry decreased, and distress increased. Practitioner Summary: This study shows the impact of rest breaks and autonomy on vigilance task performance. The findings suggest that resource theory is a plausible explanation for the vigilance decrement. Additionally, providing a choice in rest break length changes the operator's criterion following the break. Abbreviations: TSA: transportation security administration; SART: sustained attention to response task; ERP: event-related potential; S-DT: self-determination theory; ISI: interstimulus interval; DSSQ: dundee stress state questionnaire; CFQ: cognitive failures questionnaire; BP: boredom proneness; NASA-TLX: NASA task load index; IMI: intrinsic motivation inventory.

Division 21 has been devoted to human-centered design since the 1950s: Comment on Lyon, Brewer, and Areán (2020).

In the article, "Leveraging Human-Centered Design to Implement Modern Psychological Science," Lyon et al. (2020) presented a case for human-centered design without noting that this has been the focus of Division 21, Applied Experimental and Engineering Psychology, since its founding in 1957. Once acquainted with the work and expertise of Division 21 members, APA members will find the division is devoted to applications of psychological science in all areas of human-centered design and, with its collaborative and interdisciplinary focus, a force to reduce siloing in psychology. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Evolving Trust in Robots: Specification Through Sequential and Comparative Meta-Analyses.

OBJECTIVE: The objectives of this meta-analysis are to explore the presently available empirical findings on the antecedents of trust in robots and use this information to expand upon a previous meta-analytic review of the area. BACKGROUND: Human-robot interaction (HRI) represents an increasingly important dimension of our everyday existence. Currently, the most important element of these interactions is proposed to be whether the human trusts the robot or not. We have identified three overarching categories that exert effects on the expression of trust. These consist of factors associated with (a) the human, (b) the robot, and (c) the context in which any specific HRI event occurs. METHOD: The current body of literature was examined and all qualifying articles pertaining to trust in robots were included in the meta-analysis. A previous meta-analysis on HRI trust was used as the basis for this extended, updated, and evolving analysis. RESULTS: Multiple additional factors, which have now been demonstrated to significantly influence trust, were identified. The present results, expressed as points of difference and points of commonality between the current and previous analyses, are identified, explained, and cast in the setting of the emerging wave of HRI. CONCLUSION: The present meta-analysis expands upon previous work and validates the overarching categories of trust antecedent (human-related, robot-related, and contextual), as well as identifying the significant individual precursors to trust within each category. A new and updated model of these complex interactions is offered. APPLICATION: The identified trust factors can be used in order to promote appropriate levels of trust in robots.

Effects of state motivation in overload and underload vigilance task scenarios.

Vigilance, or sustained attention, is the ability to maintain attention for prolonged periods of time. Interestingly, to date, few studies on vigilance have focused on the role of state motivation in sustaining attention. To address this disparity in the literature, the present study examined the effect of two types of state motivation on vigilance performance across task types (cognitive or sensory) and across the number of displays (one, two, or four). A sample of 105 participants completed a 24-min overload or underload vigilance task in a research laboratory. Participants were randomly assigned to either a cognitive or sensory vigilance task, and were randomly assigned to monitor one, two, or four displays for target stimuli. The results indicated that intrinsic state motivation predicted correct detection performance and state success motivation predicted sensitivity, but not false alarm performance, response bias, or global workload. We conclude with a discussion of the theoretical and practical applications of this research.

Sustained Attention to Science: A Tribute to the Life and Scholarship of Joel Warm.

OBJECTIVE: To provide an evaluative synthesis of the life and scientific contributions of the late Joel Warm. BACKGROUND: As the doyen of vigilance research, Joel Warm expanded our understanding and horizons concerning this critical response capacity. However, he also made widespread and profound contributions to many other areas of perception and applied psychology, as we elucidate here. METHOD: Using archival sources, personal histories, and analysis of extant literature documenting Warm's own productivity, we articulate his life in science. RESULTS: Our synthesis illustrates the continued, broad, influential, and expanding impact that one individual can exert on diverse fields of study. Whole bodies of understanding of human behavior have been illuminated by his exemplary career. APPLICATION: By understanding his path to success in applied experimental psychology, we anticipate that others will be motivated, inspired, and guided to replicate and even outstrip a lifetime of such seminal and influential contributions. The presence of individuals such as Warm serves as a primary motive in enhancing Humans Factors/Ergonomics Science.

Task Engagement and the Vigilance Decrement Revisited: Expanding Upon the Work of Joel S. Warm Using a Semantic Vigilance Paradigm.

OBJECTIVE: The goal of the present study is twofold: (1) demonstrate the importance of measuring and understanding the relationship between task engagement and vigilance performance, and (2) celebrate the work of Joel S. Warm and expand upon his previous research in two semantic vigilance paradigms. BACKGROUND: The importance of measuring task engagement in cognitive and sensory vigilance tasks has been well documented. But to date, our understanding of the effects of task engagement on semantic vigilance performance is limited. METHOD: Seventy-three participants completed either a standard semantic vigilance task or a lure semantic vigilance task. Participants also completed subjective measures of workload and stress. RESULTS: The results indicated that changes in task engagement are associated with correct detection performance. Changes in task engagement may be related to individual differences in the distress associated with performing semantic vigilance tasks. CONCLUSION: In line with the work of Warm and his colleagues (Dember, Warm, Bowers, & Lanzetta, 1984), participants who reported increased task engagement after the vigil outperformed their peers who noted decreased task engagement upon conclusion of the task. Participants reporting increases in engagement with the semantic vigilance tasks also reported significantly greater distress pretask, but not posttask. Instead, increases in postvigil distress were driven by the task to which participants were assigned, not task engagement. APPLICATION: The present study has several implications for applied settings that involve long duration semantic processing or semantic target identification. Such real-world tasks include aviation, cyber threat detection and analysis, driving, and reading.

Evaluative social presence can improve vigilance performance, but vigilance is still hard work and is stressful.

Vigilance is the ability to sustain attention over a period of time. Previous research has indicated that vigilance tasks are hard work and are stressful for human operators. Performance tends to decline with time on task, and workload and stress typically increase during the course of the vigil. Methods that could be used to overcome the adverse effects of vigilance (i.e., stress, workload, poor performance) includes social facilitation factors, such as performing the task while under observation. Thus, the present experiments examined the effects of multiple forms of social facilitation on vigilance, as well as the stress and workload associated with performing the task. Over 2 experiments, 284 participants completed a 24-min cognitive vigilance task. The results indicated that evaluative-based forms of social presence (i.e., direct monitoring, electronic performance monitoring) were associated with improved detection performance. The mere social presence of a monitor did not significantly influence vigilance performance. The results also demonstrated that social facilitation (in any form) did not impose additional stress or workload on the observers. These novel results have both important practical and theoretical implications for both vigilance performance and social facilitation. (PsycINFO Database Record (c) 2019 APA, all rights reserved).

The Effects of Event Rate on a Cognitive Vigilance Task.

OBJECTIVE: The present experiment sought to examine the effects of event rate on a cognitive vigilance task. BACKGROUND: Vigilance, or the ability to sustain attention, is an integral component of human factors research. Vigilance task difficulty has previously been manipulated through increasing event rate. However, most research in this paradigm has utilized a sensory-based task, whereas little work has focused on these effects in relation to a cognitive-based task. METHOD: In sum, 84 participants completed a cognitive vigilance task that contained either 24 events per minute (low event rate condition) or 40 events per minute (high event rate condition). Performance was measured through the proportion of hits, false alarms, mean response time, and signal detection analyses (i.e., sensitivity and response bias). Additionally, measures of perceived workload and stress were collected. RESULTS: The results indicated that event rate significantly affected performance, such that participants who completed the low event rate task achieved significantly better performance in terms of correction detections and false alarms. Furthermore, the cognitive vigil utilized in the present study produced performance decrements comparable to traditional sensory vigilance tasks. CONCLUSION: Event rate affects cognitive vigilance tasks in a similar manner as traditional sensory vigilance tasks, such that a direct relation between performance and level of event rate was established. APPLICATION: Cognitive researchers wishing to manipulate task difficulty in their experiments may use event rate presentation as one avenue to achieve this result.

Where is my mind? Examining mind-wandering and vigilance performance.

Vigilance is the ability to sustain attention to information for prolonged periods of time, particularly in environments where critical signals may be rare. Recent research in the domain of mind-wandering has suggested that processes associated with mind-wandering may underpin the typical decline in vigilance task performance. Current methods for measuring mind-wandering either disrupt vigils by asking probe questions throughout the task, or, require observers to reflect on how much mind-wandering occurred during the task upon conclusion of the vigil. Across three experimental studies, we treat mind-wandering as an individual difference, which was measured pre- and post-vigil. We argue this technique is a more holistic representation of mind-wandering and is less intrusive than probe measures, which serve to disrupt the vigil. The results of our first experiment challenge previous results in the literature: higher rates of mind-wandering were associated with improved correct detection performance. Interestingly, the second experiment suggests that increases in mind-wandering were not linked to vigilance performance deficits. However, significant differences in global workload emerged in the second experiment, implying individuals low in mind-wandering report greater workload. In a third experiment, wherein we manipulated event rate, mind-wandering typology had no significant effect on vigilance performance. We conclude with a discussion of the relevance of individual differences in mind-wandering in vigilance research considering the present findings.

Vigilance and Automation Dependence in Operation of Multiple Unmanned Aerial Systems (UAS): A Simulation Study.

OBJECTIVE: This simulation study investigated factors influencing sustained performance and fatigue during operation of multiple Unmanned Aerial Systems (UAS). The study tested effects of time-on-task and automation reliability on accuracy in surveillance tasks and dependence on automation. It also investigated the role of trait and state individual difference factors. BACKGROUND: Warm's resource model of vigilance has been highly influential in human factors, but further tests of its applicability to complex, real-world tasks requiring sustained attention are necessary. Multi-UAS operation differs from standard vigilance paradigms in that the operator must switch attention between multiple subtasks, with support from automation. METHOD: 131 participants performed surveillance tasks requiring signal discrimination and symbol counting with a multi-UAS simulation configured to impose low cognitive demands, for 2 hr. Automation reliability was manipulated between-groups. Five Factor Model personality traits were measured prior to performance. Subjective states were assessed with the Dundee Stress State Questionnaire. RESULTS: Performance accuracy on the more demanding surveillance task showed a vigilance decrement, especially when automation reliability was low. Dependence on automation on this task declined over time. State but not trait factors predicted performance. High distress was associated with poorer performance in more demanding task conditions. CONCLUSIONS: Vigilance decrement may be an operational issue for multi-UAS surveillance missions. Warm's resource theory may require modification to incorporate changes in information processing and task strategy associated with multitasking in low-workload, fatiguing environments. APPLICATION: Interface design and operator evaluation for multi-UAS operations should address issues including motivation, stress, and sustaining attention to automation.

Can vigilance tasks be administered online? A replication and discussion.

Recently, experimental studies of vigilance have been deployed using online data collection methods. This data collection strategy is not new to the psychological sciences, but it is relatively new to basic research assessing vigilance performance, as studies in this area of research tend to collect data in the laboratory or in the field. The present study partially replicated the results of a newly developed online vigilance task (Thomson, Besner, & Smilek, 2016). A sample of 130 participants completed the semantic vigilance task created by Thomson et al. (2016) in a research laboratory setting. The present results replicated Thomson et al. (2016) when nonparametric and corrected signal detection measures were used. We suggest that some vigilance tasks typically performed in the laboratory could be administered online. However, we encourage researchers to consider the following factors prior to studying vigilance performance online: (a) the type of vigilance task, (b) the length of the vigilance task, and (c) the signal detection indices most appropriate for their research. It is quite possible that some analyses may yield significant results, whereas other signal detection measures may not (i.e., parametric indices vs. nonparametric indices vs. "corrected" indices) and this point is discussed further in our article. (PsycINFO Database Record

Independent Coactors May Improve Performance and Lower Workload: Viewing Vigilance Under Social Facilitation.

OBJECTIVE: The purpose of the present study was to examine the effects of an independent coactor on vigilance task performance. It was hypothesized that the presence of an independent coactor would improve performance in terms of the proportion of false alarms while also increasing perceived workload and stress. BACKGROUND: Vigilance, or the ability to maintain attention for extended periods, is of great interest to human factors psychologists. Substantial work has focused on improving vigilance task performance, typically through motivational interventions. Of interest to vigilance researchers is the application of social facilitation as a means of enhancing vigilance. Social facilitation seeks to explain how social presence may improve performance. METHOD: A total of 100 participants completed a 24-min vigil either alone or in the presence of an independent (confederate) coactor. Participants completed measures of perceived workload and stress. RESULTS: The results indicated that performance (i.e., proportion of false alarms) was improved for those who completed the vigil in the presence of an independent coactor. Interestingly, perceived workload was actually lower for those who completed the vigil in the presence of an independent coactor, although perceived stress was not affected by the manipulation. CONCLUSION: Authors of future research should extend these findings to other forms of social facilitation and examine vigilance task performance in social contexts in order to determine the utility of social presence for improving vigilance. APPLICATION: The use of coactors may be an avenue for organizations to consider utilizing to improve performance because of its relative cost-effectiveness and easy implementation.

Ceci n'est pas un walrus: lexical processing in vigilance performance.

Vigilance, or the ability to sustain attention for extended periods of time, has traditionally been examined using a myriad of symbolic, cognitive, and sensory tasks. However, the current literature indicates a relative lack of empirical investigation on vigilance performance involving lexical processing. To address this gap in the literature, the present study examined the effect of stimulus meaning on vigilance performance (i.e., lure effects). A sample of 126 observers completed a 12-min lexical vigilance task in a research laboratory. Observers were randomly assigned to a standard task (targets and neutral events only) or a lure task (lures, targets, and neutral events presented), wherein lures were stimuli that were categorically similar to target stimuli. A novel analytical approach was utilized to examine the results; the lure groups were divided based on false alarm performance post hoc. Groups were further divided to demonstrate that the presence of lure stimuli significantly affects the decision-making criteria used to assess the performance of lexical vigilance tasks. We also discuss the effect of lure stimuli on measures related to signal detection theory (e.g., sensitivity and response bias).

A critical examination of the research and theoretical underpinnings discussed in Thomson, Besner, and Smilek (2016).

Thomson, Besner, and Smilek (2016) propose that performance decrements associated with sustained attention are not consistently the result of a decline in perceptual sensitivity. Thomson et al. (2016) present empirical evidence using a novel, nontraditional vigilance task to support their assumptions. However, in the present rebuttal, we argue that the authors have not only have misinterpreted previous research in sustained attention, but also have misapplied those interpretations to their study. Thomson et al. have also neglected key elements of the literature in their argument, including research on expectancy theory and individual differences on vigilance performance. Furthermore, Thomson and colleagues implement an experimental paradigm that is not appropriate for evaluating sensitivity and bias changes in vigilance tasks. Finally, their analyses do not capture the manner in which changes in response bias and sensitivity can manifest in signal detection theory. We discuss the theoretical and experimental issues contained in Thomson et al. (2016) and propose suggestions for future vigilance research in this area. (PsycINFO Database Record

Examining social facilitation in vigilance: a hit and a miss.

Vigilance is the ability of an observer to maintain attention for extended periods of time; however, performance tends to decline with time on watch, a pattern referred to as the vigilance decrement. Previous research has focused on factors that attenuate the decrement; however, one factor rarely studied is the effect of social facilitation. The purpose for the present investigation was to determine how different types of social presence affected the performance, workload and stress of vigilance. It was hypothesised that the presence of a supervisory figure would increase overall performance, but may occur at the cost of increased workload and stress. Results indicated that the per cent of false alarm and response times decreased in the presence of a supervisory figure. Using social facilitation in vigilance tasks may thus have positive, as well as, negative effects depending on the dependent measure of interest and the role of the observer. Practitioner Summary: Social facilitation has rarely been examined in the context of vigilance, even though it may improve performance. Vigilance task performance was examined under social presence. The results of the present study indicated that false alarms and response times decreased in the social presence of a supervisory figure, thus improving performance.

Between Two Worlds.

OBJECTIVE: To provide an evaluative overview of the life and contributions of Raja Parasuraman. BACKGROUND: From his earliest contributions in clarifying and explaining the problematic area of vigilance to his most recent interdisciplinary advances in understanding how genotype relates to behavior in complex technical environments, Raja Parasuraman was a giant of human factors and ergonomics. Our present exposition articulates and recounts his many contributions to our science and to science in general beyond the confines of our own discipline. METHOD: We use the history of scientific contributions, biographical analysis, and reported personal experience to accomplish our overall assessment of the man and his work. RESULTS: We conclude that Parasuraman's contributions were unique, substantive, and seminal, and will continue to influence our science for many years to come. APPLICATION: This work will serve as a record for those to come who look to make significant contributions to the goals, aims, and aspirations that we set ourselves in human factors and ergonomics in seeking to improve the human condition.

Developing a measure of engagement with telehealth systems: The mHealth Technology Engagement Index.

Introduction Telehealth systems and mobile health (mHealth) devices allow for the exchange of both physical and mental healthcare data, as well as information from a patient to a practitioner, or care recipient to caregiver; but there has been little research on why users are motivated to engage with telehealth systems. Given this, we sought to create a measure that satisfactorily assesses human motivation to use telehealth devices. Methods 532 survey responses were used in an exploratory factor analysis and confirmatory factor analysis, which tested and retested the feasibility of this new measure. Convergent and divergent validity analyses indicated that the mHealth Technology Engagement Index (mTEI) is a unique measure of motivation. Results The results indicated that autonomy, competence, relatedness, goal attainment, and goal setting underpin motivation to use telehealth systems. Discussion The mTEI shows promise in indexing human motivation to use telehealth technologies. We also discuss the importance of developing measurement tools based on theory and how practitioners can best utilize the mTEI.

A Meta-Analysis of Factors Influencing the Development of Trust in Automation: Implications for Understanding Autonomy in Future Systems.

OBJECTIVE: We used meta-analysis to assess research concerning human trust in automation to understand the foundation upon which future autonomous systems can be built. BACKGROUND: Trust is increasingly important in the growing need for synergistic human-machine teaming. Thus, we expand on our previous meta-analytic foundation in the field of human-robot interaction to include all of automation interaction. METHOD: We used meta-analysis to assess trust in automation. Thirty studies provided 164 pairwise effect sizes, and 16 studies provided 63 correlational effect sizes. RESULTS: The overall effect size of all factors on trust development was g = +0.48, and the correlational effect was [Formula: see text] = +0.34, each of which represented medium effects. Moderator effects were observed for the human-related (g = +0.49; [Formula: see text] = +0.16) and automation-related (g = +0.53; [Formula: see text] = +0.41) factors. Moderator effects specific to environmental factors proved insufficient in number to calculate at this time. CONCLUSION: Findings provide a quantitative representation of factors influencing the development of trust in automation as well as identify additional areas of needed empirical research. APPLICATION: This work has important implications to the enhancement of current and future human-automation interaction, especially in high-risk or extreme performance environments.

On the application of motivation theory to human factors/ergonomics: motivational design principles for human-technology interaction.

OBJECTIVE: Motivation is a driving force in human-technology interaction. This paper represents an effort to (a) describe a theoretical model of motivation in human technology interaction, (b) provide design principles and guidelines based on this theory, and (c) describe a sequence of steps for the. evaluation of motivational factors in human-technology interaction. BACKGROUND: Motivation theory has been relatively neglected in human factors/ergonomics (HF/E). In both research and practice, the (implicit) assumption has been that the operator is already motivated or that motivation is an organizational concern and beyond the purview of HF/E. However, technology can induce task-related boredom (e.g., automation) that can be stressful and also increase system vulnerability to performance failures. METHOD: A theoretical model of motivation in human-technology interaction is proposed, based on extension of the self-determination theory of motivation to HF/E. This model provides the basis for both future research and for development of practical recommendations for design. RESULTS: General principles and guidelines for motivational design are described as well as a sequence of steps for the design process. CONCLUSION: Human motivation is an important concern for HF/E research and practice. Procedures in the design of both simple and complex technologies can, and should, include the evaluation of motivational characteristics of the task, interface, or system. In addition, researchers should investigate these factors in specific human-technology domains. APPLICATION: The theory, principles, and guidelines described here can be incorporated into existing techniques for task analysis and for interface and system design.